PRE-ORDERS

PLEASE NOTE, IF YOU ORDER A PRE-ORDER ITEM IT IS BECAUSE IT HAS SOLD OUT AND THE NEXT BATCH IS IN PRODUCTION. IF YOU SELECT 2 DAY SHIPPING ON A PRE-ORDER ITEM, IT ONLY AFFECTS HOW SOON IT WILL BE SHIPPED AFTER IT COMES BACK IN STOCK. PRE-ORDER DATES ARE ACCURATE 99% OF THE TIME, BUT THEY ARE ESTIMATES.

IF YOU LIVE OUTSIDE OF THE US: YOU MAY BE CHARGED IMPORT DUTIES AND TAXES BY YOUR LOCAL CUSTOMS AUTHORITY WHEN YOUR PARCEL IS RECEIVED INTO YOUR COUNTRY. DUTIES RATES VARY DEPENDING ON THE VALUE OF THE GOODS, WHAT THEY ARE MADE OF AND WHERE THEY ARE MADE. IMPORTANTLY, ALL COUNTRIES HAVE DIFFERENT RULES REGARDING THIS SO WE ARE UNABLE TO TELL YOU EXACTLY WHAT DUTIES YOU MAY BE REQUIRED TO PAY AS THIS IS DETERMINED ON IMPORT BY CUSTOMS OFFICIALS. YOU WILL NOT ALWAYS BE REQUIRED TO PAY DUTIES OR IMPORT TAX, BUT IT IS IMPORTANT THAT YOU MAKE YOURSELF AWARE OF THE DUTIES AND THRESHOLDS THAT MAY APPLY IN YOUR COUNTRY IN CASE YOU ARE CHARGED TO AVOID ANY SURPRISES.

WE ARE NOT HELD LIABLE FOR ANY CUSTOMS FEES IN YOUR COUNTRY, HOLDING TIMES, UNCLAIMED PARCELS OR INCORRECT SHIPPING INFORMATION PROVIDED.

IF YOU DECIDE NOT TO PAY IMPORT TAXES OR DUTIES AND CHOOSE TO REJECT THE PARCEL, YOU WILL NOT BE REFUNDED FOR YOUR ORDER.

ORDERS CANNOT BE CANCELLED AND SIZES CANNOT BE CHANGED WITHIN A 1 HOUR WINDOW OF PLACING YOUR ORDER. PLEASE NOTE ALL ORDERS CANCELLED WILL BE FOR A STORE CREDIT ONLY.
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THE SHIPPING FEE WILL BE CHARGED ON EXCHANGES AND REFUNDS. WE DO NOT REFUND THE SHIPPING COSTS.

TO BE ELIGIBLE FOR A REFUND OR AN EXCHANGE WITHIN 12 DAYS OF PURCHASE, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

TO COMPLETE YOUR REFUND /EXCHANGE, WE REQUIRE AN ORDER NUMBER AND PROOF OF PURCHASE.

ALL SALE ITEMS ARE FINAL SALE - THERE ARE NO EXCHANGES OR STORE CREDITS PERMITTED.

IF AN ITEM IS PURCHASED AT FULL PRICE AND THEN GOES ON SALE SHORTLY THEREAFTER, WE ARE NOT RESPONSIBLE FOR ANY REFUNDS OR TO ISSUE A CREDIT.

PLEASE NOTE, IF YOU LIVE OUTSIDE OF THE UNITED STATES, YOU WILL BE RESPONSIBLE FOR IMPORT FEES AND TAX.

EXCHANGES WITHIN US (IF APPLICABLE)
IF YOU NEED TO EXCHANGE AN ITEM, IT MUST BE DONE WITHIN 12 DAYS OF YOUR PURCHASE.

Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• After Pay,Apple Pay, Google Pay, Samsung Pay

Once you place your order online, you will be able to see the details of the purchase, shipping details will be emailed when your order is fulfilled.